1. Who we are and what this covers
Wacdum (“Wacdum”, “we”, “us”) provides a macOS application for capturing screenshots and screen recordings, together with an optional cloud service that stores those captures and serves them from a share link (collectively, the “Services”).
These Terms of Service (“Terms”) form an agreement between you (“you”, the “User”) and Wacdum, and apply whenever you use the app, the website at wacdum.com, the media domain at media.wacdum.com, or any custom domain you connect to your account. By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Use of the macOS application itself is also subject to our License Agreement.
2. Your account
To use the cloud Services you must:
- be at least 16 years old, or the age of digital consent where you live;
- have the legal capacity to enter into this agreement;
- provide a real name and a valid email address, and verify that address;
- keep your credentials secret and your account details accurate.
An account is for one person. Sharing a single login across a team is not permitted. Plans that support multiple people provide separate accounts. You are responsible for everything that happens under your account. Tell us at support@wacdum.com immediately if you suspect unauthorised access.
3. Your content stays yours
“Content” means any screenshot, recording, file, title, or link you upload or create through the Services. You keep all rights to your Content. We claim no ownership over it.
You grant us only the narrow, revocable licence we need to actually run the service: to store, encode, transmit, and display your Content so that we can serve it to you and to anyone you share a link with. That licence ends when you delete the Content or your account, except for backups already in progress, which are purged on our normal cycle.
You are responsible for your Content and confirm that you have the rights to upload and share it, and that doing so does not infringe anyone else’s rights or break any law.
4. Share links and confidentiality
A share link contains a short random code. Anyone who has the link can view the capture, because links are unlisted rather than secret. Codes are long enough that guessing one is impractical, but you should still treat a share link as semi-public.
Deleting a capture removes it from our storage and breaks its link. It stops working everywhere within about 30 seconds. Copies already downloaded by other people are outside our control.
Pasting a link somewhere generates a preview. When you paste a share link into a chat app, an issue tracker, or a social network, that service fetches the image so it can show a thumbnail, and it keeps its own copy on its own servers to do so. Slack, WhatsApp, Discord, iMessage, X and LinkedIn all behave this way, and so do most others. This is how link previews work everywhere and we cannot turn it off from our side, but it means that pasting a link is a disclosure to that service as well as to the people you meant to show. It also means the preview somebody already saw can survive you deleting the capture.
We ask search engines not to index captures, and we send instructions that also cover image search and web archives. That is honoured by the major engines but it is a request rather than a lock, so it does not change the advice above.
5. Acceptable use
You may not use the Services to store, share, or host content that is unlawful, infringing, deceptive, or harmful. The full list of prohibitions is in our Acceptable Use Policy, which is part of these Terms.
We may remove Content or suspend an account that breaches that policy. Where it is safe and lawful to do so, we will tell you why and give you a chance to respond first. The exception is content that is clearly illegal or that puts others at risk, which we may remove immediately.
6. Plans, billing, and cancellation
Paid plans and their prices are listed on our pricing page. Plans are billed in advance, monthly or annually, and renew automatically until cancelled. Prices are exclusive of any tax we are required to collect.
You can cancel at any time from your account settings; access continues to the end of the period you have already paid for. Refunds are covered by our Refund Policy.
If a payment fails we will email you and retry. If it stays unpaid we may downgrade your plan or suspend uploads. We will not delete your existing captures solely because a payment failed without giving you at least 30 days’ notice by email.
Downgrading a plan can reduce your storage quota or remove features such as custom domains. If your usage exceeds the lower quota, we will contact you rather than silently deleting your captures.
7. Fair use
Storage and bandwidth are subject to our Fair Use Policy. Those limits are soft: if you go over, we contact you and work it out. We do not silently throttle or delete.
8. Availability
We work hard to keep Wacdum online, but the Services are provided on an “as available” basis. We do not promise uninterrupted service, and we may take the Services down for maintenance. Where planned maintenance is likely to be disruptive, we will give notice in advance.
We may change, add, or remove features. If we remove something material that you rely on, or make a change that disadvantages you significantly, we will give at least 30 days’ notice by email and you may cancel for a pro-rata refund of any unused prepaid time.
9. Suspension and termination
You may stop using the Services and delete your account at any time from your settings. Deleting your account deletes your captures.
We may suspend or terminate your account if you materially breach these Terms, if your use puts the Services or other users at risk, or if we are required to by law. Except in urgent or unlawful cases, we will give you notice and a reasonable opportunity to fix the problem. If we terminate your account without cause, we will refund any unused prepaid time.
After termination we retain your Content for 30 days so that an account closed in error can be restored, then delete it.
10. Intellectual property
Wacdum, its software, design, branding, and website are owned by us and protected by intellectual-property law. These Terms give you a right to use the Services, not any ownership of them. You may not copy, reverse engineer, resell, or create derivative works from the Services except as the law expressly permits.
If you believe content on Wacdum infringes your copyright, email legal@wacdum.com with enough detail to identify the work and the link. We investigate all such reports and remove infringing material.
11. Disclaimers
Except as expressly stated in these Terms and to the fullest extent permitted by law, the Services are provided “as is” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free or that any capture will be preserved indefinitely.
Keep your own copies of anything important. Wacdum is a sharing tool, not a backup service.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, lost profits, or lost data arising from your use of the Services. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 50.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
13. Your statutory rights as a consumer
If you use Wacdum as a consumer rather than for a business, you have rights under consumer-protection law that these Terms cannot reduce. Nothing here is intended to exclude or limit those rights, and where any provision conflicts with them, your statutory rights prevail and the conflicting provision does not apply to you.
Consumers in the EU, UK, and other jurisdictions with a statutory cooling-off period may withdraw from a purchase within 14 days. See our Refund Policy.
14. Changes to these Terms
We may update these Terms. If a change materially affects your rights or obligations, we will email you at least 14 days before it takes effect. If you do not accept the change, you may cancel before it applies and we will refund any unused prepaid time. Continuing to use the Services after the change takes effect means you accept the updated Terms.
Minor clarifications that do not affect your rights take effect when published.
15. Complaints and disputes
Please contact us first at support@wacdum.com, because most problems are resolved quickly. We aim to acknowledge complaints within 3 working days and resolve them within 14 days.
If we cannot resolve a dispute informally, both parties will attempt good-faith negotiation before commencing proceedings. Nothing prevents either party from seeking urgent injunctive relief, or you from bringing a claim in your local courts where consumer law gives you that right.
16. General
If any provision of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger or sale of the business, provided your rights are not reduced.
These Terms, together with the policies linked from them, are the entire agreement between us about the Services.
Questions about these Terms: legal@wacdum.com.